Warranty & After-Sales Support Policy

At M.K. Lighting, we are committed to delivering premium-quality customized luxury chandeliers along with dependable after-sales support. Every chandelier is manufactured with precision, premium materials, and strict quality control to ensure long-lasting performance. This Warranty & After-Sales Support Policy explains the coverage, exclusions, and support services available after your purchase.

Warranty Coverage

Our warranty covers manufacturing defects that may arise due to workmanship or material quality under normal usage conditions. If a genuine manufacturing defect is identified during the applicable warranty period, M.K. Lighting will inspect the issue and, if approved, provide the necessary replacement parts or appropriate technical assistance.

Warranty coverage applies only to manufacturing defects and does not include normal wear and tear or damage caused by external factors.

Warranty Exclusions

The warranty does not cover any damage or issues resulting from:

• Improper handling or transportation after delivery.
• Incorrect installation or installation performed by unqualified personnel.
• Electrical faults, voltage fluctuations, power surges, or short circuits.
• Water damage, moisture exposure, fire, or natural disasters.
• Accidental damage or customer negligence.
• Glass, crystal, or decorative component breakage after successful delivery.
• Unauthorized repairs, alterations, or modifications made by anyone other than M.K. Lighting.
• Normal wear and tear resulting from regular use.

Any of the above conditions will automatically void the warranty.

Installation Responsibility

Unless specifically mentioned in your quotation or invoice, installation services are not included with the purchase of the chandelier. Customers are responsible for arranging installation through a qualified and experienced electrician or installation professional.

Improper installation may affect product performance and may void the warranty.

After-Sales Technical Support

Our support team is available to assist customers with installation guidance, product-related queries, maintenance advice, and technical assistance whenever required. Wherever possible, remote support may be provided through phone calls, WhatsApp, email, photographs, or video calls to help resolve installation or operational concerns.

Replacement Parts

If replacement parts are required due to an approved warranty claim or transit damage, M.K. Lighting will arrange and dispatch only the affected replacement components. Complete product replacement will not be provided unless specifically approved by the company under exceptional circumstances.

Replacement part availability depends on stock availability and manufacturing timelines.

Transit Damage Support

If a product is damaged during transportation, customers must report the issue within 48 hours of delivery by providing:

• A continuous unboxing video recorded from the moment the sealed package is opened.
• Clear photographs showing the damaged product and packaging.
• Order details and proof of purchase.

Claims submitted without a continuous unboxing video and supporting photographs will not be accepted.

Once the claim is verified, only the damaged replacement parts will be supplied.

Customer Responsibilities

Customers are responsible for:

• Inspecting the shipment immediately upon delivery.
• Following proper installation procedures.
• Using qualified professionals for installation.
• Maintaining the chandelier according to the recommended cleaning and maintenance guidelines.
• Reporting any manufacturing defects promptly after discovery.

Failure to follow these responsibilities may affect warranty eligibility.

Warranty Claim Process

To request warranty service, customers should contact our support team with their order details, invoice number, photographs or videos of the issue, and a clear description of the problem. Our technical team will review the information and guide customers through the appropriate resolution process.

M.K. Lighting reserves the right to inspect or verify any warranty claim before approving replacement parts or technical support.

Limitation of Liability

The warranty is limited to repair assistance, technical support, or replacement of eligible parts only. M.K. Lighting shall not be responsible for any indirect, incidental, special, or consequential damages, including installation costs, labor charges, project delays, loss of business, or any additional expenses arising from product use or installation.

Policy Updates

M.K. Lighting reserves the right to modify or update this Warranty & After-Sales Support Policy at any time without prior notice. Customers are encouraged to review the latest version available on our website before placing an order.

Contact Us

If you have any questions regarding our Warranty & After-Sales Support Policy, please contact us:

M.K. Lighting
Luxury Chandelier Manufacturer
Custom chandeliers for banquet halls, hotels, villas, and commercial projects across India since 2011.

Phone: +91 78271 96129

Email: [email protected]